Refund & Consumer Rights
Your guarantees, when refunds apply, and how to request one.
Mandatory Australian Consumer Law (ACL) Disclosure
Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
Major Failure
Occurs when the bot fails to connect calls entirely or is fundamentally different from the advertised description. You are entitled to cancel your service and receive a full refund or credit.
Minor Failure
A temporary glitch or localized issue that can be fixed within a reasonable timeframe. Ringcord will rectify the issue within a reasonable time.
Global Refund Rules (Digital Credits / VoIP)
Change of Mind
Under the ACL, GDPR, and most global consumer laws, refunds are not required for a simple "change of mind" once digital credits have been purchased and the service is functional.
Service Waiver (UK/EU)
By purchasing and using Ringcord credits immediately, you acknowledge that you are waiving your 14-day "cooling-off" period, as the service is digital and provided instantly upon transaction completion.
Technical Failures
We guarantee a refund of specific call credits if a call fails to connect due to a Ringcord system error. This excludes user errors, such as incorrect number formatting or unreachable destination numbers.
The Refund Process
Request Window
Report a faulty transaction or major failure within 14 days of the occurrence.
Verification
Include your Discord User ID and the associated Transaction ID in your request.
Processing Time
Once approved, refunds are processed within 30 days to the original payment method.
To initiate a refund request, please contact our support team.
Contact Support