Privacy Policy
What we collect, why we collect it, and the rights you have over your data.
Data We Collect
To provide, secure, and maintain the Ringcord service, we explicitly collect and store the following categories of information:
Discord Account Metadata
User ID, username, display name, and avatar imagery.
Access & Security Logs
Login history, IP addresses, user agent strings, and timestamps.
Financial Records
Wallet balances, transaction history, and Stripe payment records.
Service Usage
Detailed VoIP call logs including timestamps, connection durations, and destination routing numbers.
Hardware Identification (HWID)
We collect unique hardware identifiers and device signatures strictly for fraud prevention and security auditing.
Purpose of Processing & Disclosure
The legal basis for processing this data is the necessity to operate and maintain the calling service, verify user identities, and securely process payments. We do not sell your personal data to third parties.
Government & Law Enforcement Cooperation
We reserve the right to access, preserve, and disclose any gathered information to government or law enforcement agencies if we believe in good faith that such disclosure is necessary to comply with legal processes (including subpoenas, warrants, or court orders) or to assist in the investigation of illegal or malicious activities.
User Rights and Data Erasure
Your data is retained for as long as your account remains active or as required by statutory legal obligations.
Right to Erasure
Request complete deletion of your personal data by contacting our support team.
30-Day SLA
Once a valid request is verified, erasure completes across primary systems and backups within thirty (30) calendar days.
Legal Hold Exception
The 30-day policy does not apply to data under a legal hold, government inquiry, law enforcement request, or ongoing criminal investigation.